IELTS Listening • Section 1 • Day 6
Day 6: Furniture Delivery Arrangement
This IELTS-style listening practice focuses on order numbers, addresses, postcodes, floors, fees, corrected details, and phone numbers.
Practice Method
- Listen once without pausing.
- Answer Questions 1–10 while listening.
- Check the answer key only after finishing.
- Replay the difficult parts.
- Read the transcript after you try the questions.
- Write one mistake to fix in your next practice.
Questions
Listen to the audio and answer Questions 1-10.
Questions 1-5
Complete the delivery form below.
Write ONE WORD AND/OR A NUMBER for each answer.
Furniture Delivery
1. Order number: __________
2. Item ordered: study __________
3. Delivery day: __________
4. Delivery time: between 9 and __________
5. Flat number: __________
Questions 6-10
Complete the notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Customer Details
6. Postcode: MK4 7__________
7. Customer lives on the __________ floor
8. Delivery fee: __________
9. Phone number: 07461 __________
10. Customer surname: __________
Answer Key and Review
1. D2846
2. desk
3. Friday
4. 12
5. 12
6. BT
7. third
8. free
9. 305 992
10. Qureshi
Review Focus
- Did you catch the corrected delivery day?
- Did you hear that the delivery fee changed from fifteen pounds to free?
- Did you distinguish B from T in the postcode?
- Did you hear "double nine" as 99?
Transcript
Day 6 IELTS Listening Practice - Section 1
Topic: Arranging A Furniture Delivery
Assistant: Good morning. City Home Furniture. How can I help you?
Customer: Good morning. I bought a desk yesterday, and I would like to arrange delivery.
Assistant: Certainly. Do you have your order number?
Customer: Yes. It is D two eight four six.
Assistant: Thank you. Let me check that. D two eight four six. Yes, I can see the order here. It is a wooden study desk.
Customer: That's right.
Assistant: What day would you like the desk delivered?
Customer: Is Thursday possible?
Assistant: Thursday is fully booked. We have Friday morning or Saturday afternoon available.
Customer: Friday morning is better.
Assistant: Good. The delivery window is between nine and twelve.
Customer: That is fine.
Assistant: May I confirm the delivery address?
Customer: Yes. It is flat twelve, 38 Milton Road.
Assistant: Is that Milton Road near the park?
Customer: Yes, near the park entrance.
Assistant: And what is the postcode?
Customer: It is M K four, seven B T.
Assistant: Could you repeat the last part?
Customer: Seven B T. B as in Bravo, T as in Tango.
Assistant: Thank you. Do you live on the ground floor?
Customer: No, I live on the third floor.
Assistant: Is there a lift in the building?
Customer: Yes, there is a lift.
Assistant: Good. There is no extra charge if the lift is working.
Customer: Okay. How much is the delivery fee?
Assistant: Standard delivery is fifteen pounds, but because your order is over two hundred pounds, the delivery is free.
Customer: Great.
Assistant: Can I have your phone number for the driver?
Customer: Yes. It is zero seven four six one, three zero five, double nine two.
Assistant: Let me repeat that. Zero seven four six one, three zero five, double nine two.
Customer: Yes, correct.
Assistant: What name should we put on the delivery?
Customer: My name is Nabeel Qureshi.
Assistant: Could you spell your surname, please?
Customer: Yes. Q U R E S H I.
Assistant: Thank you. The driver will call you thirty minutes before arrival.
Customer: Good. Do I need to show anything?
Assistant: Please show your order receipt when the desk arrives.
Customer: I have it on my phone.
Assistant: That is fine. Your delivery is confirmed for Friday morning, between nine and twelve.
Customer: Thank you for your help.
Assistant: You're welcome. Goodbye.
Customer: Goodbye.
Do not only check correct or incorrect answers. Notice the exact words that gave the answer, the spellings, the numbers, and any corrected information in the conversation.
This IELTS-style educational practice is created by IELTS Booster Lab. It is not official IELTS material and is not affiliated with IELTS, British Council, IDP, Cambridge, or any official IELTS partner.
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