day-50-ielts-listening-practice

IELTS Listening - Section 2 - Day 50

Day 50: Town Hall Services Introduction

This IELTS-style listening practice completes the Days 46-50 facility descriptions block. It focuses on public service desks, department locations, floors, rooms, forms, payments, records, appointments, and complaints.

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Practice Method

  1. Listen once without pausing.
  2. Answer Questions 1-10 while listening.
  3. Check the answer key only after finishing.
  4. Replay the difficult parts.
  5. Read the transcript after you try the questions.
  6. Write one mistake to fix in your next practice.

Questions

Listen to the audio and answer Questions 1-10.

Questions 1-5

Complete the town hall service notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Town Hall Services

1. The main information desk is in the __________ hall.

2. The housing office is on the __________ floor.

3. Parking permit forms are available from the __________ desk.

4. Council tax questions should go to room __________.

5. Public meetings are held in the __________ room.

Questions 6-10

Complete the visitor information below.

Write ONE WORD AND/OR A NUMBER for each answer.

Visitor Information

6. Payments are made at the __________ counter.

7. Birth records are kept in the __________ office.

8. The lift near reception is for __________ only.

9. Appointments can be booked until __________.

10. Complaints should be taken to the __________ desk.

Answer Key and Review

1. entrance

2. first

3. transport

4. 14

5. civic

6. payment

7. records

8. staff

9. 4:30

10. service

Distractor Explanation

  • Reception is mentioned later, but the main information desk is in the entrance hall.
  • The housing office used to be on the ground floor, but it is now on the first floor.
  • Parking permit forms are at the transport desk, not the general information desk.
  • Council tax questions go to room 14, while payment is handled somewhere else.
  • Public meetings are in the civic room, not the committee room.
  • Payments are made at the payment counter, not at the council tax room.
  • Birth records are kept in the records office, not at the registration desk.
  • The lift near reception is for staff only, so visitors should use the public lift.
  • Appointments can be booked until 4:30, even though the building closes later.
  • Complaints go to the service desk, not to the mayor's office.

Review Focus

  • Did you separate reception from the entrance hall information desk?
  • Did you catch the current housing office floor?
  • Did you separate council tax questions from payments?
  • Did you hear the staff-only lift rule?
  • Did you separate complaints from the mayor's office?

Transcript

Day 50 IELTS Listening Practice - Section 2

Topic: Town Hall Services Introduction

Guide: Good morning, everyone. This short introduction explains where to find the main public services inside Eastford Town Hall.

Guide: The main information desk is in the entrance hall. Reception is just beyond the stairs, but visitors with general questions should first go to the entrance hall.

Guide: The housing office is on the first floor. It used to be on the ground floor, but it moved upstairs after the public waiting area was enlarged.

Guide: Parking permit forms are available from the transport desk. The general information desk can tell you the opening hours, but the forms themselves are at transport.

Guide: Council tax questions should go to room 14. If you need to make a payment, that is handled separately, so do not queue in room 14 for payments.

Guide: Public meetings are held in the civic room. The committee room is used by staff during the day, but public meetings are normally in the larger civic room.

Guide: Payments are made at the payment counter near the back exit. Staff at other desks can explain charges, but they cannot take card or cash payments.

Guide: Birth records are kept in the records office. The registration desk can arrange new appointments, but older records are stored in the records office.

Guide: The lift near reception is for staff only. Visitors should use the public lift beside the main staircase if they need step-free access.

Guide: Appointments can be booked until 4:30. The building closes at 5:00, but appointment bookings stop half an hour before closing.

Guide: Complaints should be taken to the service desk. Please do not go directly to the mayor's office, as staff there cannot register a formal complaint.

Guide: Signs have been updated around the building, but staff at the entrance hall can help if you are unsure which department you need.

Learning focus for Day 50

For public service talks, match the correct desk or room to the exact service in the question.

This IELTS-style educational practice is created by IELTS Booster Lab. It is not official IELTS material and is not affiliated with IELTS, British Council, IDP, Cambridge, or any official IELTS partner.

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