day-29-ielts-listening-practice

IELTS Listening - Section 1 - Day 29

Day 29: Package Delivery Problem

This IELTS-style listening practice focuses on package delivery problems, corrected tracking details, item type, delivery day and time, surname spelling, flat number, street name, phone number, and case reference.

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Practice Method

  1. Listen once without pausing.
  2. Answer Questions 1-10 while listening.
  3. Check the answer key only after finishing.
  4. Replay the difficult parts.
  5. Read the transcript after you try the questions.
  6. Write one mistake to fix in your next practice.

Questions

Listen to the audio and answer Questions 1-10.

Questions 1-5

Complete the delivery problem notes below.

Write ONE WORD AND/OR A NUMBER for each answer.

Package Delivery Problem

1. Problem type: __________ delivery

2. Tracking number ends in: __________

3. Item inside: __________

4. Correct delivery day: __________

5. Delivery time window: __________ to 5:00

Questions 6-10

Complete the customer details below.

Write ONE WORD AND/OR A NUMBER for each answer.

Customer Details

6. Customer surname: __________

7. Correct flat number: __________

8. Street name: __________ Road

9. Phone number: 07824 __________

10. Case reference: __________

Answer Key and Review

1. missed

2. 73

3. headphones

4. Friday

5. 3:00

6. Rahman

7. 14B

8. Cedar

9. 590 332

10. M6842

Distractor Explanation

  • Damaged delivery is mentioned first, but the actual problem is a missed delivery.
  • The caller first reads the wrong final digits, but the tracking number ends in 73.
  • A phone case is mentioned as another order, but this package contains headphones.
  • Thursday is no longer available, so the confirmed delivery day is Friday.
  • Flat 14A is wrong. The correct flat is 14B.

Review Focus

  • Did you write the final problem type?
  • Did you catch the corrected tracking digits?
  • Did you choose the correct item?
  • Did you avoid the unavailable delivery day?
  • Did you separate Flat 14A from Flat 14B?

Transcript

Day 29 IELTS Listening Practice - Section 1

Topic: Package Delivery Problem

Support: Good afternoon. Parcel Line customer support. How can I help?

Caller: Hello. I am calling about a delivery problem.

Support: I can help with that. Was the package damaged or was it not delivered?

Caller: I first thought it was damaged, but it was actually a missed delivery. The driver did not leave the package.

Support: Missed delivery. I will check the details.

Caller: Thank you.

Support: Do you have the tracking number?

Caller: Yes. It ends in seven two. Sorry, no, I am reading the wrong label. It ends in seven three.

Support: So the tracking number ends in 73.

Caller: Yes, 73.

Support: What item was in the package?

Caller: I also ordered a phone case this week, but this package is for headphones.

Support: Headphones. Thank you.

Caller: When can it be delivered again?

Support: We have Thursday afternoon available.

Caller: I cannot be home on Thursday.

Support: In that case, Friday is available.

Caller: Friday is fine.

Support: The delivery window is from two to five.

Caller: I am not back until three.

Support: We can mark the delivery window as 3:00 to 5:00.

Caller: That would work.

Support: May I have your surname?

Caller: Rahman.

Support: Could you spell that, please?

Caller: R A H M A N.

Support: Thank you. I can see the address as Flat 14A.

Caller: That is the problem. It should be Flat 14B.

Support: Flat 14B. And the street is Cedar Road?

Caller: Yes, Cedar Road.

Support: Could I take your phone number?

Caller: It is zero seven eight two four, five nine zero, three three two.

Support: Let me repeat that: 07824 590 332.

Caller: Correct.

Support: Your case reference is M six eight four two.

Caller: M6842?

Support: Yes. Please keep that reference until the package is delivered.

Caller: I will. Thank you for your help.

Support: You are welcome. Goodbye.

Caller: Goodbye.

Learning focus for Day 29

For delivery problems, old or wrong details may appear before the correction. Wait for the confirmed tracking, address, day, time, and reference.

This IELTS-style educational practice is created by IELTS Booster Lab. It is not official IELTS material and is not affiliated with IELTS, British Council, IDP, Cambridge, or any official IELTS partner.

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