IELTS Listening - Section 1 - Day 18
Day 18: Online Order Problem
This IELTS-style listening practice focuses on order numbers, wrong item details, colour corrections, replacement delivery dates, refund amounts, addresses, postcodes, phone numbers, and case references.
Practice Method
- Listen once without pausing.
- Answer Questions 1-10 while listening.
- Check the answer key only after finishing.
- Replay the difficult parts.
- Read the transcript after you try the questions.
- Write one mistake to fix in your next practice.
Questions
Listen to the audio and answer Questions 1-10.
Questions 1-5
Complete the order problem notes below.
Write ONE WORD AND/OR A NUMBER for each answer.
Online Order Problem
1. Order number: 72 __________
2. Item ordered: desk __________
3. Wrong colour delivered: __________
4. Correct colour: __________
5. Replacement delivery day: __________
Questions 6-10
Complete the customer details below.
Write ONE WORD AND/OR A NUMBER for each answer.
Customer Details
6. Refund amount: __________ pounds
7. Delivery address: 41 __________ Street
8. Postcode: LS9 __________
9. Phone number: 07622 __________
10. Case reference: __________
Answer Key and Review
1. 5184
2. lamp
3. blue
4. grey
5. Thursday
6. 15
7. Willow
8. 4HT
9. 681 447
10. C9251
Distractor Explanation
- The support agent first reads the order number as 5814, but the customer corrects it to 5184.
- Blue is the colour delivered by mistake. The correct colour is grey.
- Tuesday is offered first, but the customer is not available. The replacement is booked for Thursday.
- The first refund offer is 12 pounds, but the final confirmed refund is 15 pounds.
Review Focus
- Did you write the corrected order number?
- Did you separate wrong colour from correct colour?
- Did you catch the final replacement day?
- Did you write the final refund amount?
Transcript
Day 18 IELTS Listening Practice - Section 1
Topic: Online Order Problem
Support: Good morning. Northline Home Support. How can I help?
Customer: Hello. I am calling about a problem with an online order.
Support: I am sorry to hear that. May I have the order number?
Customer: Yes, it starts with seventy-two.
Support: Is it 72 5814?
Customer: No, the last four digits are 5184.
Support: Thank you. Order number 72 5184. What item did you order?
Customer: I ordered a desk lamp.
Support: A desk lamp. What seems to be the problem?
Customer: The colour is wrong. I ordered grey, but you sent blue.
Support: I see. So the wrong colour delivered was blue.
Customer: Yes, and the correct colour should be grey.
Support: We can send a replacement. The earliest delivery is Tuesday.
Customer: I am not at home on Tuesday.
Support: In that case, Thursday is available.
Customer: Thursday is fine.
Support: I can also add a small refund for the inconvenience. We usually offer 12 pounds.
Customer: The delivery was also late, so could the refund be a little higher?
Support: Let me check. Yes, I can increase it to 15 pounds.
Customer: Thank you. 15 pounds is fair.
Support: I need to confirm the delivery address. Is it 41 Willow Street?
Customer: Yes, 41 Willow Street.
Support: Did you say Willow or Wellow?
Customer: Willow. W I L L O W.
Support: Thank you. And the postcode?
Customer: LS nine, four H T.
Support: LS9 4HT.
Customer: Correct.
Support: May I have your contact number?
Customer: It is zero seven six two two, six eight one, four four seven.
Support: Let me repeat that: 07622 681 447.
Customer: Yes, that is right.
Support: Your case reference is C nine two five one.
Customer: C9251?
Support: Correct. You will receive a confirmation email this afternoon.
Customer: Thank you for your help.
Support: You are welcome. Goodbye.
Customer: Goodbye.
In order-problem calls, the first detail may be a mistake. Wait for the customer or support agent to correct and confirm it.
This IELTS-style educational practice is created by IELTS Booster Lab. It is not official IELTS material and is not affiliated with IELTS, British Council, IDP, Cambridge, or any official IELTS partner.
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