IELTS Listening - Section 1 - Day 14
Day 14: Internet Service Complaint
This IELTS-style listening practice focuses on account numbers, internet plans, outage dates, engineer appointments, refund amounts, postcodes, phone numbers, and complaint references.
Practice Method
- Listen once without pausing.
- Answer Questions 1-10 while listening.
- Check the answer key only after finishing.
- Replay the difficult parts.
- Read the transcript after you try the questions.
- Write one mistake to fix in your next practice.
Questions
Listen to the audio and answer Questions 1-10.
Questions 1-5
Complete the internet service complaint form below.
Write ONE WORD AND/OR A NUMBER for each answer.
Internet Service Complaint
1. Account number: __________
2. Current plan: __________ fibre
3. Service stopped on: __________
4. Engineer visit day: __________
5. Engineer visit time: __________
Questions 6-10
Complete the customer details below.
Write ONE WORD AND/OR A NUMBER for each answer.
Customer Details
6. Refund amount: __________ pounds
7. Customer surname: __________
8. Postcode: LS8 __________
9. Phone number: 07855 __________
10. Complaint reference: __________
Answer Key and Review
1. 64028
2. home
3. Tuesday
4. Friday
5. 11:30
6. 20
7. Mirza
8. 2QN
9. 740 661
10. N8035
Distractor Explanation
- The customer mentions the standard plan, but confirms the current plan is home fibre.
- The internet was slow on Monday, but stopped completely on Tuesday.
- 9:00 is fully booked, so the confirmed engineer visit time is 11:30.
- The first refund offer is 15 pounds, but the final refund is 20 pounds.
Review Focus
- Did you write the final service plan?
- Did you separate slow internet from complete outage?
- Did you catch the confirmed appointment time?
- Did you write the increased refund amount?
Transcript
Day 14 IELTS Listening Practice - Section 1
Topic: Internet Service Complaint
Support: Good morning. NetLine customer support. How can I help you?
Customer: Hello. I want to report a problem with my internet service.
Support: I am sorry about that. I can complete a complaint form. Can I have your account number?
Customer: Yes, it is six four zero two eight.
Support: Account number 64028. Thank you. Which service plan are you on?
Customer: I used to have the standard plan, but I changed last month.
Support: Are you now on home fibre?
Customer: Yes, home fibre.
Support: When did the problem begin?
Customer: The internet was very slow on Monday, but it stopped completely on Tuesday.
Support: So the service stopped on Tuesday.
Customer: Yes, Tuesday afternoon.
Support: I can book an engineer visit. Would Friday be suitable?
Customer: Friday is fine. Do you have anything early?
Support: We had a nine o'clock appointment, but that has just been taken. The next available time is eleven thirty.
Customer: Eleven thirty is okay.
Support: I will book Friday at 11:30.
Customer: Thank you. Will I get any refund?
Support: We can offer a fifteen-pound credit.
Customer: I was without internet for several days. Is there any better option?
Support: I can increase that to twenty pounds.
Customer: Okay, twenty pounds is fair.
Support: I need to confirm your name and address. What is your full name?
Customer: My name is Daniel Mirza.
Support: Could you spell the surname?
Customer: Mirza. M I R Z A.
Support: Thank you. What is your postcode?
Customer: It is L S eight, two Q N.
Support: LS8 2QN. And your phone number?
Customer: Zero seven eight five five, seven four zero, six six one.
Support: Let me repeat that: 07855 740 661.
Customer: Correct.
Support: Your complaint reference is N eight zero three five.
Customer: N8035?
Support: Yes, N8035. Please keep that number.
Customer: I will. Thank you.
Support: You are welcome. Goodbye.
Customer: Goodbye.
Complaint calls often include offers and corrections. The correct answer is the final confirmed action or amount.
This IELTS-style educational practice is created by IELTS Booster Lab. It is not official IELTS material and is not affiliated with IELTS, British Council, IDP, Cambridge, or any official IELTS partner.
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